The minimum order does not include shipping and handling costs.
Heights of plants are approximations only.
Packets are sent by registered priority air mail.
Your order will be shipped directly to your shipping address.
Generally, orders will be processed within 5 working days after the receipt of payment. A delay may occur due to unforeseen circumstances or in the event of our absence from Reunion.
In the event of our absence from Reunion, we will despatch orders immediately on our return and in order of receipt.
After processing, delivery to most countries via priority airmail takes on average 10 - 15 days. This is subject to no unforeseen circumstances. Please note that delays for delivery are possible during the Christmas season.
Shipping insurance is not possible therefore, mishaps or loss during shipping is at the buyer's risk.
We cannot be held responsible for loss or damage to plants or seeds during shipment. This includes adverse climatic conditions, rough handling, or loss of packages. It is advised to avoid to order plants during cold period under temperate climates.
Orders of seeds only are sent in a padded envelope.
All orders are packed as well as possible to prevent damage during shipping.
Plants are packed without soil.
Depending on plant type, the root system is packaged and humidified if necessary.
Leaves are reduced in order to avoid asphyxiation of plants during shipping and to ensure a faster regrowth after transplantation.
It is the sole responsibility of the buyer to understand and obey all laws which apply to the possession and cultivation of any items listed on our site. Please consult local, national and international laws (including laws specifically applied to your country) before placing an order. Le Jardin Naturel will not assume any responsibility if customs or similar agencies confiscate seeds or plants. The risk of shipping falls on the customer as these products are only intended for export to countries where their cultivation is not restricted.
Please note that we provide no phytosanitary certificate (it is not needed for european countries because Reunion Island is a french departement) and no Cites. Be certain that our plants are grown from our own seeds or cuttings from our mother plants, and they are not collected in the habitat.
Do not hesitate to contact us for more information.